Course Duration - On Request
This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please click here to send email or call 043 722 2383 for details of course or length of course.
Course Overview:
- This course is designed for Managers who have to persuade and influence others in order to reach satisfactory outcomes and objectives. The course takes delegates through the process of how to positively influence others. There are exercises at each key stage so delegates can relate the material to their own situations. Delegates will leave the course with a clear understanding of how to go about influencing others and with a fund of useful ideas that they can implement in persuasive communications.
- What influences People
- Persuasive Communication
- Identifying Other’s Requirements
- Questioning Techniques
- Listening Skills
- The Stages of Persuasion
- Communication Styles
- Selling Your Ideas
- Dealing With Disagreement
- The Psychology of Persuasion
- Delivering a Difficult Message
- Dealing with Difficult Questions and Negative Responses
- Negotiating Outcomes
- Reaching Agreement
- Reviewing Agreed Action Plans
- Action Plans
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