Solving attitude and motivation problems at work
This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 043 722 2383 for details, or click here to contact us for more information
Course Overview:
The ability to manage people we find "difficult" can have a significant effect upon our productivity and motivation. This participative programme analyses the types of difficult people in order to provide delegates a greater understanding of difficult personality types. The course sets clear guidelines for managing those situations. There are practical exercises throughout the day to enhance delegates’ skills to deal with difficult people.
Programme Contents
What Constitutes a Difficult Person?
Relationships at Work
Understanding Differing Personalities
Expectations and Work Ethics
Difficult People
Who Are They?
Why they are Difficult
How To Stay Calm
Changing Behaviour
Communicating with Difficult People
Giving and Receiving Criticism
Making and Refusing Requests
Responding with Confidence and Composure
Addressing Hostility and Aggression
The Chameleon Technique
Using Your Body Language
Words to De-escalate and Win
Timing the Communication
A Checklist for Solving People Problems
Case Studies
Delegate Action Plans