An "in company training course"

Course Duration - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 043 722 2383 for details.or click here to email us

Course Overview:

Explore ways to give top-level individual performance whilst supervising others to work as a high performance team. This advanced level course will provide an effective framework for continuous development for supervisors.

Programme Contents

Review of Basic Management Concepts

• Supervision and First Line Management
• Responsibilities and Objectives

Action Centred Leadership

• Leading from the Front
• The Skills of the Empowering Supervisor
• Motivating the Team
• Mentoring

Setting Objectives and Planning

• Action Plans and Key Tasks

Budgeting and Control

• Forecasting and Measuring

Interviewing Skills

• The Selection Interview
• The Appraisal
• The Counseling Interview
• Practical Exercises and Case Studies

Handling Conflict

• Reasons for Conflict
• Recognizing Conflict
• Handling Difficult People
• Employee Attitudes
• Negotiating Acceptable, Workable Compromise
• Practical Exercises

The Supervisor and the Law

• Equal Opportunities
• Race and Sex Discrimination
• Hiring and Dismissal
• Employee Obligations

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