Further developing people management skills

On Request - Please click here for course duration information

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 043 722 2383 for details.

Course Overview:

Duration – Please click here for information regarding the duration of the course

This is an advanced level programme. It is for experienced managers and is designed to develop individual skills to deliver high performance from their people. The programme covers the issues facing management in today’s competitive employment market. There is particular focus on the people aspect and dealing with staff issues with a view to developing and maintaining staff performance. The course draws from the experience of the group and is a balance of tutorial input, discussion of issues, individual study, group problem solving.
Programme Contents

• The Successful Manager Today
• The Skills Needed
• Managerial Attributes
• Leadership Dimensions
• Qualities of Leaders
• Managing People Change
• Critical Success Measures
• The Three Fundamental Levels of Management
• Assessing your Level?
• Recruiting the Right Staff
• The Recruiting Process
• Using Competencies and Selection Scoring
• Interviewing Techniques and Selection
• Getting the Best from Staff
• The Need to Develop People for High Performance
• Identifying Training Needs
• Setting Development Plans and Monitoring Progress
• Staff Motivation
• Managerial Communication
• Key Communication Skills
• Getting the Most of Meetings
• Assessing and Monitoring Performance
• Setting Clear Objectives and Targets
• Assessing and Appraising Staff
• Feedback and Monitoring
• Dealing with People Problems
• Discipline Measures
• Post Course Action Planning